How you make others feel
This is what impacts me the most. I always bother about how other people make me feel, irrespective of what they are doing for me. Someone may be doing everything that I would want but still not make me feel good. Hubby keeps telling me, why bother when your work is getting done.
Normally I have very good relationship with anyone I deal with for work, but still, there are some people who are very fake on my face and I can feel that. Some things you cannot see, you can only feel. For e.g. I work with a couple of booking agents for my homestay. I have a good relationship with all of them, except one, and this is the person who gives me maximum number of bookings also. So, I am always confused about the relationship I have with them. Now one may think, why would I have a relationship with a booking agent.
When I say relationship in this it means the cordiality. This particular agent never makes me feel good, but yes business goes on with him. He takes his commission for the work he does, so it's not like he is obliging me in any way, but he always makes me feel it that way. He only talks very sweetly when he needs something from me, else he will not even bother to respond to my messages. In an otherwise situation, I will like to cut off from such people completely, but this is about business and he knows he has a upper hand, so he feels he can behave any how he wants. His level of arrogance is on the top most bar.
When the opposite person does not make you feel good irrespective of what they are doing, even if it is in your benefit, it does not give good energy. In my business it is team work and both of us are benefitting from each other's services, so there is no question of an upper hand. The other agents are so comfortable to talk with and they care to maintain the repo between us and so do I. We wish each other on festivals and occasions, but this one fellow he believes he lives on Mars :-)
Anyways that was my emotion for today after an incident that happened with him last evening so wanted to share and let it out.
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El agente que te da más reservas y a la vez es el que peor te hace sentir es un caso de manual: en mi experiencia, cuando alguien solo aparece cuando necesita algo, ya te está diciendo todo. Me quedó dando vueltas lo de "él cree que vive en Marte", porque ese tipo de arrogancia en el trabajo se nota pero no se puede facturar.
Ese agente que te da más reservas pero solo es simpático cuando necesita algo es el clásico que confunde volumen con poder. En la práctica, cuando alguien cree tener la sartén por el mango se le nota en cómo te trata, y eso no se arregla con comisión. Lo que funciona es no depender de un solo canal: si él es el que más bookings te trae, ahí está tu verdadero riesgo, no en su arrogancia.
El caso del agente de bookings es claro: te trae el mayor volumen pero solo aparece cuando necesita algo, y esa asimetría se siente aunque el negocio funcione. En on-chain pasa igual, hay contrapartes que cumplen pero no sostienen la relación. ¿Ya evaluaste cuánto de tu operación depende solo de él?